And again, the pharmacy

Dear Pharmacy that Shall Not be Named;

Once again, it’s the system, not the people. The staff was as bothered by the mix-up as we were. The exact same mix-up had happened at least once in the past. It wasn’t new.

I overheard someone checking into the computer saying, “It looks like both were ordered, but only one printed out.” So you’re saying it was the call-in system that messed up? Okay, I’ll take that explanation. But now let’s look at a true fix: how to prevent this from happening a third time or even more.

This is the toughest kind of problem to solve: the problem that doesn’t start with a human. Since it seems to be a systems error, there will have to be a solution that changes the system. In this case, someone at the top will need to call someone in IT and say, “Can you modify this code?”

Yeah, you’re right. I doubt it, too. And the Pharmacy That Shall Not be Named was doing so well. I haven’t written a Pharmacy post in ages. Their customer service has improved greatly. Now, the challenge rests with the folks who run the system. Pharmacy That Shall Not Be Named, can you fix the system? We’ll wait in suspense for the answer.

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One thought on “And again, the pharmacy

  1. I remember trying to get a billing notification for a certain regular invoice to be changed to be sent to a different person/address, since they were paying the bill.
    The Users of the System could not imagine that being done and fought bitterly. I told them gracioiusly that even I, the customer, knew how to make that work in their System, and that their IT people were surely capable of it in this company. Ah, such a struggle. Of course I lost.

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